Contact CareerTrail support
Email johnny@careertrailai.com for download problems, purchase questions, privacy requests, account access, or technical support.
What to include
- Your name and the email connected to your CareerTrail account.
- The page or feature where the problem occurred.
- The product name and purchase date, if the question concerns a purchase.
- A short description of what you expected and what happened.
Protect sensitive information
Never send your password, Social Security number, complete debit or credit card number, bank-account information, or unrelated medical information. CareerTrail support will never ask for your password or a verification code.
Download assistance
Secure download links may expire for safety. A verified customer can return to Career Guides and use the completed-purchase verification button to request a fresh secure link.
Response times
We aim to respond as soon as possible. Response times may vary during early testing. Urgent threats to personal safety should be directed to local emergency services, not CareerTrail support.